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Care Co-ordination Centre

We have a Care Co-Ordination Centre (CCC) who are the first point of contact to receive and pass on e-mail and telephone referrals received from service users, GPs and the Integrated Health and Social Care teams across East Staffordshire.

Care Coordination Centre, Anglesey House, Anglesey Road, Burton-on-Trent DE14 3NT
t: 0300 323 0930


We are continually developing the Care Coordination Centre (CCC) to respond to the needs of patients, service users and professionals. If you have recently contacted the CCC, please let us have your feedback by completing our online form: Your views will help us to develop and improve our service.

Customer Experience Team

If you have a concern, question, compliment or complaint about the service you have received from Virgin Care or you need or want more information on the services we provide, then our Customer Experience team can help you.

To raise a concern, ask a question, make a complaint or leave a compliment, please email us at or write to us at the address below.

Virgin Care Customer Experience
Farnham Hospital,
Hale Road,
Farnham GU9 9QL

t: 0300 303 9509

Please note, the phone line and mailbox are monitored between 9am to 5pm Monday to Friday. Please do not use these lines for emergency medical help, instead please dial 111 or 999 as appropriate.

We value your feedback

We want to give you a chance to tell us what you think about your experience, good or bad. You can explain your answer and tell us how we can improve things.

We will look at all feedback and use it to make decisions that will make local services better for local people. It is open to all patients, whatever your age or healthcare needs. You have the choice as to whether your comments remain confidential or not when you feed back.

We believe that, if our services are good enough for you and your family and friends, then they’ll be good for everyone. We will make sure that every comment is completely anonymous and we will publish comments so that we’re transparent about how our service is doing.

Feedback about this website

If you would like to give us feedback on this website, please email us on


Media enquiries

If you have a media enquiry, please send this to or call 0300 247 1111 (opt 2). For media enquiries or communications support outside of business hours, contact details can be found at