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We co-ordinate adult community health services across East Staffordshire as part of the ‘Improving Lives’ programme.

The East Staffordshire Improving Lives programme focuses on helping people to be healthier for longer and helps those people with long-term health conditions to take more control over their own care.

Improving Lives brings together organisations within the health and social care sector including teams in GP Surgeries, Acute Hospitals, Community Care and other areas. Greater integration improves the way in which patients receive services and also identifies and supports any additional needs.

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Friends and Family Test latest

Virgin Care routinely collects feedback about the experience of its patients through the Friends and Family Test.

98 people who used our services in East Staffs returned Friends and Family questionnaires in May.

In response to the main question about whether they would recommend the services that they have used – 95% of people said that they would be extremely likely or likely to recommend Virgin Care.

Some of the comments included:

I was diagnosed with a frozen shoulder and referred to physio by my GP. Kelly and her colleagues have helped me so much to be confident and not too protective of my arm. Their exercises and encouragement have enabled me to regain much of the movement to my arm. This is my last visit and I am so grateful to you all at the centre. I thought how smart and elegant Kelly looked in her white tunic….good enough for the cat walk. THANK YOU. First class people. First class service. Thank you!” (MSK Team).

I found the exercise group at Hill St Health Centre enjoyable. Those in charge were very pleasant and helpful. I picked up some useful tips on avoiding falls and other mishaps around the house and out of doors.” (Adult ability team).

The palliative care team have been remarkable A breath of fresh air They made us feel at ease straight away. The team were very knowledgeable their caring for X was amazing. Lovely people and we only wish that we could have them to us for the whole time needed. They are exactly the definition of what carers should be.” (Palliative ISWs).

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