We co-ordinate adult community health services across East Staffordshire as part of the ‘Improving Lives’ programme.
Please note that from 1 April 2020, this service will be provided by Midlands Partnership NHS Foundation Trust (MPFT). We’re working closely with MPFT (the new provider) to transfer the service without interruption to you. In most cases, you won’t notice any changes because the people who provide your care and support will stay the same. Your care and appointments will continue as planned, and in the same location – to help ensure this happens, we will securely transfer your patient records from Virgin Care to MPFT.
If you have any concerns, please contact customer services on 0300 303 9509 or by email at CustomerServices@VirginCare.co.uk
If you’ve recently travelled from China & are concerned you may have a virus, please DO NOT come to the practice. For advice please call 111.
How can we help you?
Friends and Family Test latest
Virgin Care routinely collects feedback about the experience of its patients through the Friends and Family Test.
In response to the main question about whether they would recommend the services that they have used – 95% of people said that they would be extremely likely or likely to recommend Virgin Care.
Some of the comments included:
I was diagnosed with a frozen shoulder and referred to physio by my GP. Kelly and her colleagues have helped me so much to be confident and not too protective of my arm. Their exercises and encouragement have enabled me to regain much of the movement to my arm. This is my last visit and I am so grateful to you all at the centre. I thought how smart and elegant Kelly looked in her white tunic….good enough for the cat walk. THANK YOU. First class people. First class service. Thank you!” (MSK Team).
I found the exercise group at Hill St Health Centre enjoyable. Those in charge were very pleasant and helpful. I picked up some useful tips on avoiding falls and other mishaps around the house and out of doors.” (Adult ability team).
The palliative care team have been remarkable A breath of fresh air They made us feel at ease straight away. The team were very knowledgeable their caring for X was amazing. Lovely people and we only wish that we could have them to us for the whole time needed. They are exactly the definition of what carers should be.” (Palliative ISWs).