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We co-ordinate adult community health services across East Staffordshire as part of the ‘Improving Lives’ programme.

The East Staffordshire Improving Lives programme focuses on helping people to be healthier for longer and helps those people with long-term health conditions to take more control over their own care.

Improving Lives brings together organisations within the health and social care sector including teams in GP Surgeries, Acute Hospitals, Community Care and other areas. Greater integration improves the way in which patients receive services and also identifies and supports any additional needs.

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Friends and Family Test latest

Virgin Care routinely collects feedback about the experience of its patients through the Friends and Family Test.

In East Staffordshire,

149 people returned Friends and Family questionnaires in January 2019. In response to the main question about whether they would recommend the services that they have used – 99% of people said that they would be extremely likely or likely to recommend Virgin Care. Some of the comments included:

“Made you feel very comfortable. The course is very good and I definitely feel improvement in my wellbeing and balance. I feel the people that run it are warm and professional. I would definitely recommend this course.” (Adult Ability Team)

“I was pushed when I needed to be pushed and encouraged to help myself. Everything explained to me to help me understand why I needed to do what I was doing to help me improve.” (MSK Team)

“Excellent care. Very considerate staff on desk. Very helpful. Services used bloods chiropody and exercise. Good to make advance appointments.” (Podiatry)