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We co-ordinate adult community health services across East Staffordshire as part of the ‘Improving Lives’ programme.

The East Staffordshire Improving Lives programme focuses on helping people to be healthier for longer and helps those people with long-term health conditions to take more control over their own care.

Improving Lives brings together organisations within the health and social care sector including teams in GP Surgeries, Acute Hospitals, Community Care and other areas. Greater integration improves the way in which patients receive services and also identifies and supports any additional needs.

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Friends and Family Test latest

Virgin Care routinely collects feedback about the experience of its patients through the Friends and Family Test.

In East Staffordshire, 260 people returned Friends and Family questionnaires in October. In response to the main question about whether they would recommend the services that they have used, 97% of people said that they would be extremely likely or likely to recommend Virgin Care.

“Quick and fast response everything explained and understood very understanding of needs very kind to dads needs.” (Adult Ability Team)

“The care and support my husband and I have received has been superb. Nothing was too much trouble always conscientious and professional whilst being comforting and supportive as necessary. The whole package has been flawless.” Integrated Palliative Care Support Workers

 

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