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We co-ordinate adult community health services across East Staffordshire as part of the ‘Improving Lives’ programme.

The East Staffordshire Improving Lives programme focuses on helping people to be healthier for longer and helps those people with long-term health conditions to take more control over their own care.

Improving Lives brings together organisations within the health and social care sector including teams in GP Surgeries, Acute Hospitals, Community Care and other areas. Greater integration improves the way in which patients receive services and also identifies and supports any additional needs.

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Friends and Family Test latest

Virgin Care routinely collects feedback about the experience of its patients through the Friends and Family Test.

In East Staffordshire,

145 people returned Friends and Family questionnaires in December. The chart below shows the response to the main question about whether they would recommend the services that they have used – 94% of people said that they would be extremely likely or likely to recommend Virgin Care.

“No waiting for appointments and care is great. All staff are very pleasant and very efficient.” (Podiatry)

“Nurses are like family and feel very happy with all care. No improvement needed.” (District Nurses)

 “A successful treatment programme with helpful appointment times that fitted around work.” (MSK)

 “I am completely happy with my care. The team listen to my wishes and work with me to achieve my expressed aims. They give me confidence and great encouragement. My exercise programme develops as I progress and I enjoy the sessions. I am always shown courtesy and consideration.” (Stroke Rehab)